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SHIPPING POLICY

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments

  • Selected shipping method

  • Reshipment

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We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.

 

Processing Time for Shipping:

Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major USA holidays. Orders will ship 5-7 business day after you order.

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*Please Note: During restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!

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Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you

  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment

  • Post office closure or emergent circumstances

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Please be mindful that the time frames are an estimate and not a guarantee.

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Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

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Tracking My Goodies:

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. 

RETURN POLICY

All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email: support@kdkcares.com

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Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.

PAYMENT METHOD

We accept all major credits and debit cards. 

WHOLESALE INQUIRIES

Please email us at support@kdkcares.com for wholesale inquiries.

LOST OR STOLEN PACKAGES

If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with UPS as we are not responsible for lost or stolen packages.

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Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.

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The only time that we will issue a store credit is when tracking confirms that the package was lost during transit (minus shipping cost) and not for any packages that states delivered in mailbox/porch/reception etc. 

If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that KDKCares has received the product.

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